Troubleshooting Zendesk Login Issues on New Devices
What should I do if I can't log in to Zendesk after reinstalling the mobile apps?
If you're having trouble logging in to Zendesk after reinstalling the mobile apps, there are resources available to help you troubleshoot. Check out the guides on issues with signing into the Zendesk Support and Chat mobile apps.
These resources provide step-by-step instructions to resolve common login problems, ensuring you regain access to your account quickly.
More related questions
What should I do about Zendesk apps when getting a new mobile device?
When getting a new mobile device, make sure to download the Zendesk Support, Zendesk Chat, and Zendesk Sell mobile apps from the Google Play Store or the Apple App Store. This ensures you have the latest versions and all necessary features….
How does two-factor authentication affect switching mobile devices for Zendesk?
Switching mobile devices can affect your two-factor authentication settings for Zendesk. It's recommended to either temporarily disable two-factor authentication during the device switch or update the setting immediately after getting your new…
What should I do if my Zendesk account has IP restrictions and I'm getting a new device?
If your Zendesk account has IP restrictions, it's important to consult with a Zendesk administrator on your team when switching to a new mobile device. This ensures that the device switch does not interfere with your ability to log in. IP…
How do I update agent forwarding settings when changing phone numbers?
If you're changing phone numbers while getting a new mobile device, it's important to update your agent forwarding settings in Zendesk. This ensures that calls and messages are directed to your new number. Check your account settings to make the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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