Troubleshooting Zendesk Chat During High Traffic
What are some troubleshooting tips for Zendesk Chat during high traffic?
To ensure Zendesk Chat runs smoothly during high traffic, review and optimize your account settings. Proper configuration can prevent slowdowns and improve customer interactions.
Check your trigger settings to avoid repetitive functions that may slow processing time. Evaluate the necessity of proactive triggers that greet each site user, and consider saving them for lighter traffic periods. Enabling the High Load Dashboard can also help manage high traffic situations effectively, especially if you have 5000 or more concurrent visitors.
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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