Improving Customer Experience with App Integrations
How can integrating apps improve customer experience during busy times?
Integrating apps can greatly enhance the customer experience during busy times by increasing agent productivity and satisfaction.
The Zendesk Marketplace offers a variety of apps for productivity, time tracking, and more. For instance, integrating with retail applications like Shopify or Magento can provide visibility into customer profiles and order information. Other apps, like a Gift app, can add a personal touch to customer interactions, boosting loyalty and satisfaction. Consider using apps like Survey for detailed feedback or SightCall for live video support.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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