Preparing Your Customer Service Team for Busy Seasons
How can I prepare my customer service team for a busy season?
To prepare your customer service team for a busy season, ensure they have the right resources and training. Busy seasons demand quick and efficient responses to customer inquiries, so having a well-prepared team is crucial.
Start by hiring and training additional agents if necessary, and consider Zendesk subscription plans that allow for temporary agent accounts. Utilize Zendesk's training resources to get your staff up to speed. Additionally, create internal help center articles with corporate policies and procedures to assist agents in providing consistent and accurate information. For more details, check out theoriginal article.
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