Troubleshooting: Chat Account Key Not Visible
What should I do if my Chat Account Key isn't visible?
If your Chat Account Key isn't visible, it might be because your account is using messaging. In such cases, the Account Key is not necessary for integrations, plugins, or mobile app development. However, if you still need it, you can try disabling messaging to see if it appears.
Alternatively, you can check your Chat account key by selecting 'Visitors' > 'Simulate Visitor' from the Chat dashboard. This opens a new window where you can interact with your Chat widget as a visitor and copy the Account Key from there.
More related questions
How do I find my Zendesk Chat Account Key?
To find your Zendesk Chat Account Key, you need to access your Chat dashboard. Once you're signed in, click on your profile icon in the top right-hand corner and select the 'Check Connection' option from the menu. Your Chat account key will be…
Is the Chat Account Key the same as the API Key?
No, the Chat Account Key is not the same as the API Key. While both are used for different purposes, the Chat Account Key is necessary to exchange for a bearer token, but it isn't your API key. If you're configuring an integration, plugin, or…
How can I access the Zendesk Chat Dashboard?
To access the Zendesk Chat Dashboard, click on the four-product tray located at the top right of your account. From the list that appears, locate the product 'Chat' and click on it. This will redirect you to the Chat Dashboard where you can manage…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
