Accessing the Zendesk Chat Dashboard
How do I access the Zendesk Chat dashboard?
To access the Zendesk Chat dashboard, you need to navigate through Zendesk Support. Simply open the product tray and click on the Explore icon. From the list of dashboards, select the Zendesk Chat dashboard to view your chat engagement data.
This dashboard provides a comprehensive view of your chat interactions, allowing you to analyze various metrics and reports. For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
What information is available on the Chats tab of the Zendesk Chat dashboard?
The Chats tab on the Zendesk Chat dashboard provides detailed information about chat sessions in your organization. You can view data on chats made and received, and filter reports by date, department, type, completion, and who started the chat….
How can I measure agent efficiency using the Zendesk Chat dashboard?
The Efficiency tab on the Zendesk Chat dashboard is designed to help you measure your agents' efficiency. It provides reports that can be filtered by date, department, type, completion, and who started the chat. By analyzing these metrics, you can…
What does the Satisfaction tab on the Zendesk Chat dashboard show?
The Satisfaction tab on the Zendesk Chat dashboard displays customer satisfaction scores following chat sessions. You can filter these reports by date, department, type, completion, and who started the chat. This tab is crucial for understanding…
How can I track agent activity using the Zendesk Chat dashboard?
The Agent activity tab on the Zendesk Chat dashboard provides insights into how often and how well your agents engage with customers. You can filter reports by date, department, agent, who started the chat, and assignment. This information is…
What is the Agent Concurrency tab on the Zendesk Chat dashboard?
The Agent Concurrency tab on the Zendesk Chat dashboard shows how many chats agents are handling simultaneously, broken down by hour and day. It also lists agents with the most concurrent chats, and you can filter reports by time, agent name, and…
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