Exploring the Agent Concurrency Tab in Zendesk Chat
What is the Agent Concurrency tab on the Zendesk Chat dashboard?
The Agent Concurrency tab on the Zendesk Chat dashboard shows how many chats agents are handling simultaneously, broken down by hour and day. It also lists agents with the most concurrent chats, and you can filter reports by time, agent name, and agent role.
This tab is useful for understanding workload distribution among agents and ensuring that resources are allocated efficiently. For more information, check out the originalZendesk help article.
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