Difference Between Chat Account Key and API Key
Understand the difference between Zendesk Chat Account Key and API Key. Learn their distinct purposes and uses.
Is the Chat Account Key the same as the API Key?
No, the Chat Account Key is not the same as the API Key. While both are used for different purposes, the Chat Account Key is necessary to exchange for a bearer token, but it isn't your API key.
If you're configuring an integration, plugin, or mobile app, ensure you're using the correct key as required by your specific setup.
More related questions
How do I find my Zendesk Chat Account Key?
To find your Zendesk Chat Account Key, you need to access your Chat dashboard. Once you're signed in, click on your profile icon in the top right-hand corner and select the 'Check Connection' option from the menu. Your Chat account key will be…
What should I do if my Chat Account Key isn't visible?
If your Chat Account Key isn't visible, it might be because your account is using messaging. In such cases, the Account Key is not necessary for integrations, plugins, or mobile app development. However, if you still need it, you can try disabling…
How can I access the Zendesk Chat Dashboard?
To access the Zendesk Chat Dashboard, click on the four-product tray located at the top right of your account. From the list that appears, locate the product 'Chat' and click on it. This will redirect you to the Chat Dashboard where you can manage…
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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