Toggle Between Ticket Events and Conversations
Can I toggle between ticket events and conversations in the Agent Workspace?
Yes, the Zendesk Agent Workspace allows you to easily toggle between ticket events and conversations. This is done by clicking an icon, which also lets you filter between public comments and internal notes.
This feature is part of the updated conversation header, designed to streamline the agent's workflow and make it easier to manage different aspects of a ticket.
More related questions
What changes can I expect in the Zendesk Agent Workspace interface?
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How does the ticket conversation flow change in the Agent Workspace?
In the Zendesk Agent Workspace, the ticket conversation flow is designed to be more intuitive. The composer window is now located at the bottom of the ticket, and the most recent comments are listed at the bottom as well, creating a more natural…
What new features are available in the Zendesk Agent Workspace?
The Zendesk Agent Workspace introduces several new features to enhance agent capabilities. Agents can now translate content directly within the ticket interface, serve chats, and set chat status without leaving the ticket. They can also combine…
Can I deactivate the Zendesk Agent Workspace after activation?
Yes, if you manually activated the Zendesk Agent Workspace, you can deactivate it as needed. This flexibility allows you to test the workspace, gather feedback, and revert if necessary. However, if your account was part of an automatic upgrade by…
Will my macros, flows, and tags be affected by the Agent Workspace update?
Generally, your macros, flows, and tags should not be affected by the update to the Zendesk Agent Workspace. However, it's important to review the list of Agent Workspace limitations before upgrading to ensure there are no specific issues that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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