Deactivating Zendesk Agent Workspace
Can I deactivate the Zendesk Agent Workspace?
Yes, you can deactivate the Zendesk Agent Workspace for some accounts. To do this, go to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Agent Workspace. Deselect 'Turn on the Agent Workspace' and confirm your choice. Remember to save your changes. After deactivation, ensure agents wrap up any ongoing tasks. Note that deactivating the workspace will also deactivate features like focus mode and omnichannel routing.
More related questions
How do I activate the Zendesk Agent Workspace?
To activate the Zendesk Agent Workspace, navigate to the Admin Center, click on Workspaces in the sidebar, and select Agent tools > Agent Workspace. You'll find a description of the main features and links to more information. Simply select 'Turn…
What should I do before activating the Zendesk Agent Workspace?
Before activating the Zendesk Agent Workspace, ensure that your Chat departments are migrated into groups if you're using an existing account. This step is crucial for a smooth transition. Additionally, consider testing the migration on a Sandbox…
Why can't I deactivate the Zendesk Agent Workspace?
If your account was created after July 12, 2023, or was automatically upgraded, you might not be able to deactivate the Zendesk Agent Workspace. This is because some accounts have the workspace activated by default and cannot be changed. If you…
What happens to ongoing tasks when activating or deactivating the Agent Workspace?
When you activate or deactivate the Agent Workspace, it's important to ensure that agents wrap up any ongoing chats, calls, or unsaved tickets. If not, there is a risk of losing unsaved ticket replies, ongoing chats, and call recordings. Agents…
Can I selectively activate the Agent Workspace for certain agents?
No, the Zendesk Agent Workspace is an account-wide setting and cannot be selectively activated or deactivated for individual agents. Any changes made to the workspace will affect all agents within the account.
What features are affected when deactivating the Agent Workspace?
Deactivating the Agent Workspace will automatically deactivate features that depend on it, such as focus mode, omnichannel routing, and unified agent statuses. If your account uses messaging channels, you'll need to delete social messaging channels…
Can I test the Zendesk Agent Workspace before fully activating it?
Yes, you can test the Zendesk Agent Workspace on a Sandbox account before fully activating it. This allows you to try out the workspace and train your agents in a controlled environment, ensuring a smoother transition when you decide to go live.
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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