Testing your Zendesk community before launch
Can I test my Zendesk community before going live?
Yes, you can test your Zendesk community before going live. If your help center is in setup mode, you can view and test your community content directly. For a live help center, activate the community and use the Themes page in Guide to hide community links while testing.
This allows you to manage topics and test roles without making the community visible to end users. Remember to remove any test content before going live. For more information, see the original documentation.
More related questions
What is Zendesk Gather and how does it enhance my help center?
Zendesk Gather is a community forum solution that enhances your help center by allowing customers to connect and collaborate. It empowers teams to leverage customer expertise, share best practices, and gather feedback. Gather works alongside your…
How do I set up a community in Zendesk Gather?
Setting up a community in Zendesk Gather involves several steps to ensure success. First, consider the structure and topics for your community discussions. You can create discussion topics and seed them with initial posts to encourage engagement….
How do I activate my Zendesk community?
Activating your Zendesk community makes it visible to end users in your help center. To activate, go to Guide, click the Settings icon, select Gather settings, and then choose Activate community. Don't forget to click Save. Once activated, your…
Can I restrict access to my Zendesk community?
While you can't restrict access to the entire Zendesk community, you can limit access to specific topics using user segments. This means anyone can access the community, but visibility of certain topics can be controlled. Unfortunately, there's no…
Is it possible to have different themes for my Zendesk community and help center?
Yes, you can customize the theme of your Zendesk community separately from your help center. By editing the code in the Theme Customization section of Guide Admin, you can change the styling to give your community a unique look. This customization…
How can I archive old topics in my Zendesk community?
Currently, Zendesk Gather does not offer a native feature to bulk archive community topics. However, you can create a topic visible only to agents and admins and move old posts there to effectively 'archive' them. For a more automated solution, you…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
