How to activate your Zendesk community
How do I activate my Zendesk community?
Activating your Zendesk community makes it visible to end users in your help center. To activate, go to Guide, click the Settings icon, select Gather settings, and then choose Activate community. Don't forget to click Save.
Once activated, your community is live, but you can disable it anytime by deselecting the Activate community checkbox. If your help center was in setup mode, ensure you activate the help center itself when ready to go live.
More related questions
What is Zendesk Gather and how does it enhance my help center?
Zendesk Gather is a community forum solution that enhances your help center by allowing customers to connect and collaborate. It empowers teams to leverage customer expertise, share best practices, and gather feedback. Gather works alongside your…
How do I set up a community in Zendesk Gather?
Setting up a community in Zendesk Gather involves several steps to ensure success. First, consider the structure and topics for your community discussions. You can create discussion topics and seed them with initial posts to encourage engagement….
Can I test my Zendesk community before going live?
Yes, you can test your Zendesk community before going live. If your help center is in setup mode, you can view and test your community content directly. For a live help center, activate the community and use the Themes page in Guide to hide…
Can I restrict access to my Zendesk community?
While you can't restrict access to the entire Zendesk community, you can limit access to specific topics using user segments. This means anyone can access the community, but visibility of certain topics can be controlled. Unfortunately, there's no…
Is it possible to have different themes for my Zendesk community and help center?
Yes, you can customize the theme of your Zendesk community separately from your help center. By editing the code in the Theme Customization section of Guide Admin, you can change the styling to give your community a unique look. This customization…
How can I archive old topics in my Zendesk community?
Currently, Zendesk Gather does not offer a native feature to bulk archive community topics. However, you can create a topic visible only to agents and admins and move old posts there to effectively 'archive' them. For a more automated solution, you…
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