Testing Multilingual Capabilities of Zendesk Bot
How do I test multilingual capabilities of my Zendesk bot?
Testing the multilingual capabilities of your Zendesk bot is essential to ensure a smooth user experience.
To test translations, go to the Admin Center, click on 'Channels' in the sidebar, then select 'Bots and automations' > 'Bots'. Click 'Manage bots', choose the bot you want to test, and click 'Test bot'. In the testing sidebar, select the language you want to test and start a conversation with the bot. You can reset and start a new conversation by clicking the Reload icon.
Repeat these steps for each language you want to test to ensure all translations are working as expected.
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