Customizing Translations for Zendesk Bot
How can I customize translations for my Zendesk bot?
Customizing translations for your Zendesk bot allows you to ensure accuracy and relevance in communication.
To create a custom translation, go to the Admin Center, click on 'Channels' in the sidebar, then select 'Bots and automations' > 'Bots'. Click 'Manage bots', choose the bot you want to update, and navigate to the 'Answers' or 'Behavior' tab. Select the answer or response you want to customize, click 'Manage translations', and enter the custom text for the desired language.
This feature is available for Support Professional and above, Suite Growth and above. Custom translations override automatic translations for specific message fields.
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Can I create a multilingual bot in Zendesk?
Yes, you can create a multilingual bot in Zendesk to cater to a diverse customer base. To support multiple languages, you can activate automatic translation for your bot. This feature translates text elements in the bot's answer steps and standard…
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How do I test multilingual capabilities of my Zendesk bot?
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Can agents translate conversations in Zendesk Agent Workspace?
Yes, agents can translate conversations in the Zendesk Agent Workspace to communicate effectively with customers in different languages. This feature is activated by default for all customers using Agent Workspace and is available for agents with a…
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