Activating Automatic Translation for Zendesk Bot
How do I activate automatic translation for my Zendesk bot?
Activating automatic translation for your Zendesk bot is a straightforward process.
First, go to the Admin Center, click on 'Channels' in the sidebar, then select 'Bots and automations' > 'Bots'. Click 'Manage bots', choose the bot you want to update, and go to the 'Settings' tab. Expand the 'Language' section, select your default language, and then check 'Translate bot messages' to activate automatic translation. You can then specify the languages you want to include in the automatic translation process.
This feature helps in translating bot messages, options, button text, and more, based on the customer's selected language.
More related questions
How do I set a default language for my Zendesk bot?
To set a default language for your Zendesk bot, you need to access the bot settings in the Admin Center. Here's how you can do it: Navigate to the Admin Center, click on 'Channels' in the sidebar, then select 'Bots and automations' > 'Bots'. Click…
Can I create a multilingual bot in Zendesk?
Yes, you can create a multilingual bot in Zendesk to cater to a diverse customer base. To support multiple languages, you can activate automatic translation for your bot. This feature translates text elements in the bot's answer steps and standard…
How can I customize translations for my Zendesk bot?
Customizing translations for your Zendesk bot allows you to ensure accuracy and relevance in communication. To create a custom translation, go to the Admin Center, click on 'Channels' in the sidebar, then select 'Bots and automations' > 'Bots'….
How do I test multilingual capabilities of my Zendesk bot?
Testing the multilingual capabilities of your Zendesk bot is essential to ensure a smooth user experience. To test translations, go to the Admin Center, click on 'Channels' in the sidebar, then select 'Bots and automations' > 'Bots'. Click 'Manage…
How can I translate help center articles for my Zendesk bot?
Translating help center articles is crucial for providing comprehensive support in multiple languages. To offer help center articles in different languages, activate the desired languages in your Guide settings and add translated versions of the…
Can agents translate conversations in Zendesk Agent Workspace?
Yes, agents can translate conversations in the Zendesk Agent Workspace to communicate effectively with customers in different languages. This feature is activated by default for all customers using Agent Workspace and is available for agents with a…
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