Sorting Zendesk Views by Multiple Criteria
Can I sort Zendesk views by multiple criteria?
Yes, you can sort Zendesk views by multiple criteria to better manage ticket priorities. This feature allows you to organize tickets based on different factors.
To do this, navigate to Admin > Manage > Views, and scroll down to find the 'Group by' and 'Order by' settings. For example, you can group tickets by 'Priority' and then order them by 'Request date'. This setup ensures that high-priority tickets appear first, followed by others based on their age. Remember to save your changes to apply the new sorting criteria.
More related questions
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Setting up a single set of views for multiple brands in Zendesk is straightforward. You can create one set of views from which all agents draw their tickets, without distinguishing by brand. To implement this, simply add the 'Brand' as a column…
What are the pros and cons of using a single set of views for all brands in Zendesk?
Using a single set of views for all brands in Zendesk has its advantages and disadvantages. It simplifies the setup process and reduces the number of views agents need to manage. The main benefits include a reduced number of views, making it easier…
How do I set up multiple sets of views for different brands in Zendesk?
To set up multiple sets of views for different brands in Zendesk, you'll need to create brand-specific views and use groups and permissions to manage access. Start by creating new groups for each brand. Then, build views with brand conditions and…
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Is it possible to sort Zendesk views by subject?
Unfortunately, sorting Zendesk views by subject is no longer possible. This feature was removed to improve the scalability of views. While you can't sort by subject, Zendesk is working on enhancing the functionality of views. Keep an eye on their…
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