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Sorting Zendesk Views by Multiple Criteria

Learn how to sort Zendesk views by multiple criteria, such as priority and request date, to manage tickets effectively.

Can I sort Zendesk views by multiple criteria?

Yes, you can sort Zendesk views by multiple criteria to better manage ticket priorities. This feature allows you to organize tickets based on different factors.

To do this, navigate to Admin > Manage > Views, and scroll down to find the 'Group by' and 'Order by' settings. For example, you can group tickets by 'Priority' and then order them by 'Request date'. This setup ensures that high-priority tickets appear first, followed by others based on their age. Remember to save your changes to apply the new sorting criteria.


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