To set up multiple sets of views for different brands in Zendesk, you'll need to create brand-specific views and use groups and permissions to manage access.
Start by creating new groups for each brand. Then, build views with brand conditions and set group permissions accordingly. This setup allows agents to focus on tickets from their assigned brand, providing an isolated view of their work. Although this method requires more time and effort to set up and maintain, it helps admins and managers quickly assess ticket distribution across brands.
Setting up a single set of views for multiple brands in Zendesk is straightforward. You can create one set of views from which all agents draw their tickets, without distinguishing by brand. To implement this, simply add the 'Brand' as a column…
Using a single set of views for all brands in Zendesk has its advantages and disadvantages. It simplifies the setup process and reduces the number of views agents need to manage. The main benefits include a reduced number of views, making it easier…
Using multiple sets of views for different brands in Zendesk offers several benefits, particularly for organizations with distinct brand teams. This approach provides each team with an isolated view of their work, making it easier for admins and…
Yes, you can sort Zendesk views by multiple criteria to better manage ticket priorities. This feature allows you to organize tickets based on different factors. To do this, navigate to Admin > Manage > Views, and scroll down to find the 'Group by'…
Unfortunately, sorting Zendesk views by subject is no longer possible. This feature was removed to improve the scalability of views. While you can't sort by subject, Zendesk is working on enhancing the functionality of views. Keep an eye on their…