Pros and Cons of Single Views for All Brands in Zendesk
What are the pros and cons of using a single set of views for all brands in Zendesk?
Using a single set of views for all brands in Zendesk has its advantages and disadvantages. It simplifies the setup process and reduces the number of views agents need to manage.
The main benefits include a reduced number of views, making it easier for agents to manage tickets, and the ability to see the total number of open tickets at a glance. However, this approach may require additional triage if agents need special training for specific brands, and each view will have a higher volume of tickets, which could be overwhelming for some agents.
More related questions
How can I set up a single set of views for multiple brands in Zendesk?
Setting up a single set of views for multiple brands in Zendesk is straightforward. You can create one set of views from which all agents draw their tickets, without distinguishing by brand. To implement this, simply add the 'Brand' as a column…
How do I set up multiple sets of views for different brands in Zendesk?
To set up multiple sets of views for different brands in Zendesk, you'll need to create brand-specific views and use groups and permissions to manage access. Start by creating new groups for each brand. Then, build views with brand conditions and…
What are the benefits of using multiple sets of views for different brands in Zendesk?
Using multiple sets of views for different brands in Zendesk offers several benefits, particularly for organizations with distinct brand teams. This approach provides each team with an isolated view of their work, making it easier for admins and…
Can I sort Zendesk views by multiple criteria?
Yes, you can sort Zendesk views by multiple criteria to better manage ticket priorities. This feature allows you to organize tickets based on different factors. To do this, navigate to Admin > Manage > Views, and scroll down to find the 'Group by'…
Is it possible to sort Zendesk views by subject?
Unfortunately, sorting Zendesk views by subject is no longer possible. This feature was removed to improve the scalability of views. While you can't sort by subject, Zendesk is working on enhancing the functionality of views. Keep an eye on their…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
