Setting Up Ticket Management Workflows in Zendesk
How do I set up workflows for ticket management in Zendesk for gaming?
Setting up workflows in Zendesk is essential for efficient ticket management in gaming support. You can organize agents into groups and use business rules to route tickets automatically.
Create groups for different support needs, such as 'General Support', 'Refunds', and 'Fair Play'. Use triggers to assign tickets based on keywords or ticket forms, ensuring they reach the right team quickly. For more details, see theZendesk documentation.
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