Best Practices for Ticket Fields in Zendesk Gaming
What are the best practices for adding ticket fields in Zendesk for gaming?
Adding custom ticket fields in Zendesk helps gather detailed information about gaming issues upfront. This is essential for efficiently resolving player issues.
Consider using fields like 'Game', 'Platform', and 'Issue Type' to categorize tickets. This approach ensures that your support team has all the necessary context to address issues without delay. For more information on setting up custom ticket fields, refer to theZendesk documentation.
More related questions
How can I set up Zendesk Support channels for gaming?
Setting up multiple support channels is crucial for gaming companies to provide seamless support. Gamers prefer quick, interactive help, often through social media and community channels. However, for specific issues, email and web support forms…
How can I collect player data using Zendesk Support?
Collecting player data in Zendesk Support is vital for personalized support. You can create custom user fields to track information like spending history and gaming activity. Fields such as 'Customer Type', 'High Purchase History', and 'Lifetime…
How do I set up workflows for ticket management in Zendesk for gaming?
Setting up workflows in Zendesk is essential for efficient ticket management in gaming support. You can organize agents into groups and use business rules to route tickets automatically. Create groups for different support needs, such as 'General…
How can I build a community in my Zendesk help center for gamers?
Building a community in your Zendesk help center is key to enhancing the player support experience. A vibrant community allows players to self-serve and assist each other. Customize your help center with game-related imagery and organize content by…
What apps can enhance Zendesk Support for gaming companies?
Using apps in Zendesk Support can streamline workflows and provide valuable insights for gaming companies. Consider apps like 'User Data', 'Show Related Tickets', and 'Answer Suggestion'. These apps help display user details, find related tickets,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
