Building a community in your Zendesk help center is key to enhancing the player support experience. A vibrant community allows players to self-serve and assist each other.
Customize your help center with game-related imagery and organize content by game categories. Encourage player interaction by creating a moderator program for experienced players. This not only helps in deflecting tickets but also fosters a player-centric culture. For more tips, visit theZendesk guide.
Setting up multiple support channels is crucial for gaming companies to provide seamless support. Gamers prefer quick, interactive help, often through social media and community channels. However, for specific issues, email and web support forms…
Adding custom ticket fields in Zendesk helps gather detailed information about gaming issues upfront. This is essential for efficiently resolving player issues. Consider using fields like 'Game', 'Platform', and 'Issue Type' to categorize tickets….
Collecting player data in Zendesk Support is vital for personalized support. You can create custom user fields to track information like spending history and gaming activity. Fields such as 'Customer Type', 'High Purchase History', and 'Lifetime…
Setting up workflows in Zendesk is essential for efficient ticket management in gaming support. You can organize agents into groups and use business rules to route tickets automatically. Create groups for different support needs, such as 'General…
Using apps in Zendesk Support can streamline workflows and provide valuable insights for gaming companies. Consider apps like 'User Data', 'Show Related Tickets', and 'Answer Suggestion'. These apps help display user details, find related tickets,…