Setting Up Google Groups as a Zendesk Support Address
How can I set up Google Groups as a support address in Zendesk?
To set up Google Groups as a support address in Zendesk, you'll need both a Google Workspace administrator and a Zendesk Support administrator account.
First, navigate to the Google Workspace Admin Console and click on the Google Groups icon. Select the group or email you want to use as a support address, and manage user info by removing all users and adding your default support system address as the sole member. Make sure to remove the email footer in Group Settings and set the POST permission to Public.
In Zendesk, go to Admin Center, click Channels, then Talk and email, and select Add Address. Choose Connect other to bypass the SMTP check. If you need more details, check out theoriginal article.
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