Alternatives to Google Groups for Zendesk Support
What are the alternatives to using Google Groups for Zendesk support?
If Google Groups isn't working for you, consider using routing rules in Google Workspace as an alternative.
Routing rules can help manage email forwarding without the complications that sometimes arise with Google Groups. This method can also help avoid issues like email footers and duplicate messages. For more detailed guidance, refer to Google's best practices for email routing.
More related questions
How can I set up Google Groups as a support address in Zendesk?
To set up Google Groups as a support address in Zendesk, you'll need both a Google Workspace administrator and a Zendesk Support administrator account. First, navigate to the Google Workspace Admin Console and click on the Google Groups icon….
What are the risks of using Google Groups as a support address in Zendesk?
Using Google Groups as a support address in Zendesk comes with certain risks, as Zendesk does not officially support or guarantee this method. While Zendesk doesn't block the use of Google Groups, they caution that they cannot troubleshoot any…
Why is there a footer in emails sent from Google Groups?
Emails sent from Google Groups often include a footer due to compliance with the CAN-SPAM Act. This footer is a default feature of Google Groups and cannot be removed. It typically includes information about the group and instructions on how to…
How can I troubleshoot duplicate emails in Zendesk when using Google Groups?
If you're experiencing duplicate emails in Zendesk when using Google Groups, it might be due to your group settings. Ensure that you are not added as a member of the group and subscribed to each email. Google has made changes that might affect how…
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