Set Up IVR for Automatic Texts in Zendesk
What are the steps to set up the IVR for automatic text responses in Zendesk?
Setting up the IVR for automatic text responses involves a few key steps. First, disable the voicemail option for your number. Then, create a greeting that informs callers about the text-only support and guides them on how to proceed.
Next, configure the IVR menu to route customers to press a specific key, allowing them to enter their number to receive a text. By selecting the Text back action, the system confirms the customer's number, disconnects the call, and sends a text message. This process also creates an SMS ticket for further communication. For more information, check out theoriginal link.
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You can use the Text back action within the IVR system to automatically send text follow-ups when customers call in. This is particularly useful if you can only offer text support due to staffing constraints. The workflow involves disabling…
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Disabling voicemail is the first step in setting up automatic text workflows in Zendesk. This ensures that callers are directed to the IVR system instead of leaving a voicemail. To disable voicemail, access your Zendesk Talk settings and turn off…
Can I customize the text message sent to customers in Zendesk's IVR system?
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What legal considerations should I be aware of when using Zendesk's call and text features?
When using Zendesk's call and text features, it's important to comply with all applicable laws. Zendesk does not control the content, timing, or recipients of your telephonic communications, so it's your responsibility to ensure compliance. Some…
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