Legal Considerations for Zendesk Call and Text Features
What legal considerations should I be aware of when using Zendesk's call and text features?
When using Zendesk's call and text features, it's important to comply with all applicable laws. Zendesk does not control the content, timing, or recipients of your telephonic communications, so it's your responsibility to ensure compliance.
Some jurisdictions may require end-user consent before initiating telephonic outreach. By enabling these features, you confirm that you've obtained the necessary consent. Always stay informed about the legal requirements in your area to avoid any compliance issues. For more details, refer to theoriginal link.
More related questions
How can I send an automatic text when customers call in using Zendesk?
You can use the Text back action within the IVR system to automatically send text follow-ups when customers call in. This is particularly useful if you can only offer text support due to staffing constraints. The workflow involves disabling…
What are the steps to set up the IVR for automatic text responses in Zendesk?
Setting up the IVR for automatic text responses involves a few key steps. First, disable the voicemail option for your number. Then, create a greeting that informs callers about the text-only support and guides them on how to proceed. Next,…
How do I disable voicemail for automatic text workflows in Zendesk?
Disabling voicemail is the first step in setting up automatic text workflows in Zendesk. This ensures that callers are directed to the IVR system instead of leaving a voicemail. To disable voicemail, access your Zendesk Talk settings and turn off…
Can I customize the text message sent to customers in Zendesk's IVR system?
Yes, you can customize the text message sent to customers in Zendesk's IVR system. This allows you to tailor the message to better suit your support needs and provide clear information to your customers. To customize the message, edit the Text…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
