Customize Text Messages in Zendesk IVR System
Can I customize the text message sent to customers in Zendesk's IVR system?
Yes, you can customize the text message sent to customers in Zendesk's IVR system. This allows you to tailor the message to better suit your support needs and provide clear information to your customers.
To customize the message, edit the Text message option within the IVR settings. This customization ensures that the text message aligns with your brand's tone and provides the necessary information to your customers. For more information on setting up the IVR and customizing messages, visit theoriginal link.
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