Set Agent Editing and Publishing Permissions in Zendesk
How can I set agent editing and publishing permissions for knowledge base articles in Zendesk?
To set agent editing and publishing permissions for knowledge base articles in Zendesk, you need to apply management permissions at the article level. Management permissions define which agents can edit or publish an article.
You can choose from several options depending on your plan: 'Admins' allows only Guide admins to edit and publish, 'Editors and publishers' (available on Enterprise plans) lets all agents edit but only admins publish, and 'Custom management permission' lets you define specific user segments. To apply or change permissions, navigate to the article, click 'Edit article', and select the desired management permissions from the 'Management' panel.Learn more.
More related questions
Can I change the default management permissions for new articles in Zendesk?
Currently, Zendesk does not allow changing the default management permissions for new articles. By default, only Guide admins can edit and publish new articles. If you want to apply different permissions, you need to manually change them for each…
Is it possible to restrict publishing permissions to specific categories in Zendesk?
In Zendesk, management permissions are applied at the article level, not the category level. This means you cannot directly restrict publishing permissions to specific categories. To prevent users from publishing in the wrong categories, you can…
How can I create a custom management group for editing and publishing in Zendesk?
To create a custom management group in Zendesk, you can define specific user segments that have editing and publishing rights. This allows you to have a small group of agents who can edit and view articles, while only a few specific admins can…
Can I prevent editors from accessing content of other brands in Zendesk?
Currently, Zendesk does not offer a feature to brand-lock editors, preventing them from accessing or editing content of other brands. The edit permission is available at the account level, which means editors can access content across all brands….
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