Currently, Zendesk does not offer a feature to brand-lock editors, preventing them from accessing or editing content of other brands. The edit permission is available at the account level, which means editors can access content across all brands.
If this feature is important for your workflow, consider upvoting community posts requesting this feature. Zendesk's Product Team regularly reviews these forums for potential enhancements.
To set agent editing and publishing permissions for knowledge base articles in Zendesk, you need to apply management permissions at the article level. Management permissions define which agents can edit or publish an article. You can choose from…
Currently, Zendesk does not allow changing the default management permissions for new articles. By default, only Guide admins can edit and publish new articles. If you want to apply different permissions, you need to manually change them for each…
In Zendesk, management permissions are applied at the article level, not the category level. This means you cannot directly restrict publishing permissions to specific categories. To prevent users from publishing in the wrong categories, you can…
To create a custom management group in Zendesk, you can define specific user segments that have editing and publishing rights. This allows you to have a small group of agents who can edit and view articles, while only a few specific admins can…