Change Default Management Permissions in Zendesk
Can I change the default management permissions for new articles in Zendesk?
Currently, Zendesk does not allow changing the default management permissions for new articles. By default, only Guide admins can edit and publish new articles.
If you want to apply different permissions, you need to manually change them for each article or use a saved 'Search list' to update permissions in bulk. While there is no direct feature to set a different default, you can provide feedback to Zendesk's Product team for future updates.
More related questions
How can I set agent editing and publishing permissions for knowledge base articles in Zendesk?
To set agent editing and publishing permissions for knowledge base articles in Zendesk, you need to apply management permissions at the article level. Management permissions define which agents can edit or publish an article. You can choose from…
Is it possible to restrict publishing permissions to specific categories in Zendesk?
In Zendesk, management permissions are applied at the article level, not the category level. This means you cannot directly restrict publishing permissions to specific categories. To prevent users from publishing in the wrong categories, you can…
How can I create a custom management group for editing and publishing in Zendesk?
To create a custom management group in Zendesk, you can define specific user segments that have editing and publishing rights. This allows you to have a small group of agents who can edit and view articles, while only a few specific admins can…
Can I prevent editors from accessing content of other brands in Zendesk?
Currently, Zendesk does not offer a feature to brand-lock editors, preventing them from accessing or editing content of other brands. The edit permission is available at the account level, which means editors can access content across all brands….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
