Create Custom Management Groups in Zendesk
How can I create a custom management group for editing and publishing in Zendesk?
To create a custom management group in Zendesk, you can define specific user segments that have editing and publishing rights. This allows you to have a small group of agents who can edit and view articles, while only a few specific admins can publish them.
You can set different editor and publisher permissions to achieve this. Editors will be able to edit and create articles, but only publishers can publish the changes. This setup helps maintain control over the publishing process.
More related questions
How can I set agent editing and publishing permissions for knowledge base articles in Zendesk?
To set agent editing and publishing permissions for knowledge base articles in Zendesk, you need to apply management permissions at the article level. Management permissions define which agents can edit or publish an article. You can choose from…
Can I change the default management permissions for new articles in Zendesk?
Currently, Zendesk does not allow changing the default management permissions for new articles. By default, only Guide admins can edit and publish new articles. If you want to apply different permissions, you need to manually change them for each…
Is it possible to restrict publishing permissions to specific categories in Zendesk?
In Zendesk, management permissions are applied at the article level, not the category level. This means you cannot directly restrict publishing permissions to specific categories. To prevent users from publishing in the wrong categories, you can…
Can I prevent editors from accessing content of other brands in Zendesk?
Currently, Zendesk does not offer a feature to brand-lock editors, preventing them from accessing or editing content of other brands. The edit permission is available at the account level, which means editors can access content across all brands….
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