Send CSAT Scores to Zendesk QA via API
How do I send additional data like CSAT scores to Zendesk QA?
To send additional data such as CSAT scores to Zendesk QA, you need to make a POST request to a specific endpoint. This process involves preparing your API token, connection ID, and the external conversation ID.
Once you have these, send a POST request tohttps://events.pub.klausapp.com/capture/integration/klaus-csat/token/<connection-id>. Include the ticket ID, message ID (optional), and the CSAT data in the request body. Make sure to authenticate your request using the API token as a Bearer token in the Authorization header.
More related questions
How can I enrich conversations in Zendesk QA using the API?
You can enrich conversations in Zendesk QA by sending additional data via API. This is particularly useful if your help desk integration doesn't expose all necessary fields or if the data isn't stored in your help desk. By sending data to the API,…
What do I need to prepare before sending data to Zendesk QA via API?
Before sending data to Zendesk QA via API, you need to prepare a few key items. First, obtain the API token from your Custom Integration. You can find instructions on setting up a Custom Integration in the Zendesk documentation. Next, you'll need…
What happens if I only send the ticket ID when enriching a conversation?
If you only send the ticket ID when enriching a conversation in Zendesk QA, the platform will display the CSAT score and/or message in the conversation details section. This allows you to enhance the conversation with additional context without…
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