Prepare for Sending Data to Zendesk QA via API
What do I need to prepare before sending data to Zendesk QA via API?
Before sending data to Zendesk QA via API, you need to prepare a few key items. First, obtain the API token from your Custom Integration. You can find instructions on setting up a Custom Integration in the Zendesk documentation.
Next, you'll need the connection ID, which can be found by navigating to Settings > Connections in Zendesk QA. Open the connection's Settings modal via the cogwheel icon to locate the ID. Lastly, have the external ID of the conversation and its message that you want to enrich ready. This ID corresponds to the conversation within your help desk.
More related questions
How can I enrich conversations in Zendesk QA using the API?
You can enrich conversations in Zendesk QA by sending additional data via API. This is particularly useful if your help desk integration doesn't expose all necessary fields or if the data isn't stored in your help desk. By sending data to the API,…
How do I send additional data like CSAT scores to Zendesk QA?
To send additional data such as CSAT scores to Zendesk QA, you need to make a POST request to a specific endpoint. This process involves preparing your API token, connection ID, and the external conversation ID. Once you have these, send a POST…
What happens if I only send the ticket ID when enriching a conversation?
If you only send the ticket ID when enriching a conversation in Zendesk QA, the platform will display the CSAT score and/or message in the conversation details section. This allows you to enhance the conversation with additional context without…
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