Effect of Sending Only Ticket ID in Zendesk QA
Understand what happens when you send only the ticket ID to enrich a conversation in Zendesk QA. Learn about displaying CSAT scores.
What happens if I only send the ticket ID when enriching a conversation?
If you only send the ticket ID when enriching a conversation in Zendesk QA, the platform will display the CSAT score and/or message in the conversation details section. This allows you to enhance the conversation with additional context without needing to provide a message ID.
This feature is particularly useful for adding general feedback or scores to a conversation, ensuring that all relevant information is easily accessible within Zendesk QA.
More related questions
How can I enrich conversations in Zendesk QA using the API?
You can enrich conversations in Zendesk QA by sending additional data via API. This is particularly useful if your help desk integration doesn't expose all necessary fields or if the data isn't stored in your help desk. By sending data to the API,…
What do I need to prepare before sending data to Zendesk QA via API?
Before sending data to Zendesk QA via API, you need to prepare a few key items. First, obtain the API token from your Custom Integration. You can find instructions on setting up a Custom Integration in the Zendesk documentation. Next, you'll need…
How do I send additional data like CSAT scores to Zendesk QA?
To send additional data such as CSAT scores to Zendesk QA, you need to make a POST request to a specific endpoint. This process involves preparing your API token, connection ID, and the external conversation ID. Once you have these, send a POST…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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