Role of User Segments in Zendesk Documentation
What is the role of user segments in managing Zendesk documentation?
User segments play a crucial role in managing Zendesk documentation by allowing you to control access to different articles. They help you determine whether an article should be internal or available to customers.
By using user segments, you can create a clear distinction between internal and public-facing content. This is particularly useful for creating internal documentation for agents, which can be managed using the 'Agents and managers' user segment. For more information, refer to the originalZendesk help article.
More related questions
How can I separate internal and public documentation in Zendesk?
You can separate internal and public documentation in Zendesk by using user segments. User segments allow you to specify which articles are for internal use only and which are available to your customers. To create internal documentation, you can…
How can I identify internal documents in Zendesk?
Identifying internal documents in Zendesk can be made easier by adopting a consistent naming convention. A common practice is to append 'Internal' to the titles of documents meant for agents. This naming strategy helps agents quickly recognize…
How do I manage internal documentation sections in Zendesk?
Managing internal documentation sections in Zendesk involves grouping related documents into separate sections. This organization helps in better content management and ensures that agents can easily find the information they need. By using user…
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