image for site

Role of User Segments in Zendesk Documentation

Discover how user segments help manage access to internal and public Zendesk documentation.

What is the role of user segments in managing Zendesk documentation?

User segments play a crucial role in managing Zendesk documentation by allowing you to control access to different articles. They help you determine whether an article should be internal or available to customers.

By using user segments, you can create a clear distinction between internal and public-facing content. This is particularly useful for creating internal documentation for agents, which can be managed using the 'Agents and managers' user segment. For more information, refer to the originalZendesk help article.


More related questions

How can I separate internal and public documentation in Zendesk?

You can separate internal and public documentation in Zendesk by using user segments. User segments allow you to specify which articles are for internal use only and which are available to your customers. To create internal documentation, you can…

How can I identify internal documents in Zendesk?

Identifying internal documents in Zendesk can be made easier by adopting a consistent naming convention. A common practice is to append 'Internal' to the titles of documents meant for agents. This naming strategy helps agents quickly recognize…

How do I manage internal documentation sections in Zendesk?

Managing internal documentation sections in Zendesk involves grouping related documents into separate sections. This organization helps in better content management and ensures that agents can easily find the information they need. By using user…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites