Manage Internal Documentation Sections in Zendesk
How do I manage internal documentation sections in Zendesk?
Managing internal documentation sections in Zendesk involves grouping related documents into separate sections. This organization helps in better content management and ensures that agents can easily find the information they need.
By using user segments, you can control access to these sections, ensuring that only the intended audience, such as agents, can view them. This approach not only keeps your help center organized but also maintains the confidentiality of internal information. For more guidance, visit theZendesk help article.
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