Identify Internal Documents in Zendesk
How can I identify internal documents in Zendesk?
Identifying internal documents in Zendesk can be made easier by adopting a consistent naming convention. A common practice is to append 'Internal' to the titles of documents meant for agents.
This naming strategy helps agents quickly recognize which documents are intended for internal use. Additionally, organizing these documents into separate sections within the help center can further streamline content management. For more tips, see theZendesk help article.
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