Reviewing Transcripts in Zendesk QA
How do I review transcripts in Zendesk QA?
Reviewing transcripts in Zendesk QA is straightforward. Once your phone call recordings are imported, you can view the transcripts as a whole conversation or by individual messages, divided by speakers. This division helps in understanding the interaction better.
Additionally, a call summary is automatically generated, providing a brief explanation of the interaction. This summary helps you quickly decide if the call requires further review.
More related questions
How do I enable Voice QA in Zendesk?
To enable Voice QA in Zendesk, you need to access the Zendesk Admin Center. Navigate to the Channels section in the sidebar, then select Talk and email > Talk. On the Settings tab, scroll down to find the option to Transcribe and summarize call…
What are the costs associated with using Voice QA in Zendesk?
Using Voice QA in Zendesk involves additional costs related to recording and transcribing phone calls. These costs can vary, so it's important to check the Zendesk Talk number availability and pricing page for the most accurate and up-to-date…
How can I import phone call recordings into Zendesk QA?
To import phone call recordings into Zendesk QA, ensure that the recordings are first available in the system. Once imported, Zendesk QA will automatically generate a transcript for each recording. These transcripts are divided by speakers, making…
How can I filter for phone calls in Zendesk QA?
To filter for phone calls in Zendesk QA, set the Conversation channel to Voice. Make sure that the option Transcript exists is selected. This filtering helps you focus on voice interactions that have been transcribed, allowing for more efficient…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
