How to Enable Voice QA in Zendesk
How do I enable Voice QA in Zendesk?
To enable Voice QA in Zendesk, you need to access the Zendesk Admin Center. Navigate to the Channels section in the sidebar, then select Talk and email > Talk. On the Settings tab, scroll down to find the option to Transcribe and summarize call recordings for Zendesk QA. Select the checkbox to enable this feature. You can choose to turn it on for all phone lines or specific ones. Remember, only lines with call recording enabled will appear in the drop-down menu. Don't forget to click Save to apply your changes.
Keep in mind that there are additional costs associated with recording and transcribing phone calls. For more details, you can check the Zendesk Talk number availability and pricing page.
More related questions
What are the costs associated with using Voice QA in Zendesk?
Using Voice QA in Zendesk involves additional costs related to recording and transcribing phone calls. These costs can vary, so it's important to check the Zendesk Talk number availability and pricing page for the most accurate and up-to-date…
How can I import phone call recordings into Zendesk QA?
To import phone call recordings into Zendesk QA, ensure that the recordings are first available in the system. Once imported, Zendesk QA will automatically generate a transcript for each recording. These transcripts are divided by speakers, making…
How do I review transcripts in Zendesk QA?
Reviewing transcripts in Zendesk QA is straightforward. Once your phone call recordings are imported, you can view the transcripts as a whole conversation or by individual messages, divided by speakers. This division helps in understanding the…
How can I filter for phone calls in Zendesk QA?
To filter for phone calls in Zendesk QA, set the Conversation channel to Voice. Make sure that the option Transcript exists is selected. This filtering helps you focus on voice interactions that have been transcribed, allowing for more efficient…
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