Importing Phone Call Recordings in Zendesk QA
How can I import phone call recordings into Zendesk QA?
To import phone call recordings into Zendesk QA, ensure that the recordings are first available in the system. Once imported, Zendesk QA will automatically generate a transcript for each recording. These transcripts are divided by speakers, making it easier for you to review the conversation.
This feature allows you to efficiently analyze phone calls without having to listen to the entire recording, saving you time and effort.
More related questions
How do I enable Voice QA in Zendesk?
To enable Voice QA in Zendesk, you need to access the Zendesk Admin Center. Navigate to the Channels section in the sidebar, then select Talk and email > Talk. On the Settings tab, scroll down to find the option to Transcribe and summarize call…
What are the costs associated with using Voice QA in Zendesk?
Using Voice QA in Zendesk involves additional costs related to recording and transcribing phone calls. These costs can vary, so it's important to check the Zendesk Talk number availability and pricing page for the most accurate and up-to-date…
How do I review transcripts in Zendesk QA?
Reviewing transcripts in Zendesk QA is straightforward. Once your phone call recordings are imported, you can view the transcripts as a whole conversation or by individual messages, divided by speakers. This division helps in understanding the…
How can I filter for phone calls in Zendesk QA?
To filter for phone calls in Zendesk QA, set the Conversation channel to Voice. Make sure that the option Transcript exists is selected. This filtering helps you focus on voice interactions that have been transcribed, allowing for more efficient…
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