Resend Emails to Customers in Zendesk
How can I resend emails to customers in Zendesk?
To resend emails to your customers in Zendesk, you can use a combination of views, macros, and bulk updates.
First, gather all the affected tickets by creating a view or using advanced search to identify tickets that didn't send messages. Then, create a macro with a message template to notify your customers about the missed updates. Finally, use the view or search results to bulk update the tickets with the macro, resending the notifications. For more detailed steps, check out theoriginal Zendesk article.
More related questions
What steps are involved in gathering affected tickets in Zendesk?
To gather affected tickets in Zendesk, you can create a view or use advanced search. When creating a view, add conditions such as ticket status and hours since creation to filter the tickets that didn't send messages. If you're unsure of the…
How do I create a macro for resending emails in Zendesk?
Creating a macro in Zendesk helps you resend emails with a consistent message. To create a macro, enter a name and add actions such as a comment or description. Use placeholders like {{ticket.requester.firstname}} and {{ticket.publiccomments}} to…
How can I bulk update tickets in Zendesk to resend emails?
Bulk updating tickets in Zendesk allows you to resend emails efficiently. Once you've created a view or used advanced search to gather affected tickets, select all the tickets in the view. You can update up to 100 tickets at a time. Click 'Edit…
What conditions should I use to create a view for affected tickets in Zendesk?
When creating a view for affected tickets in Zendesk, use conditions that help identify tickets that didn't send messages. If you know when the trigger was disabled, use conditions like 'Ticket: Status | Less than | Closed' and 'Ticket: Hours since…
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