Create a Macro for Resending Emails in Zendesk
How do I create a macro for resending emails in Zendesk?
Creating a macro in Zendesk helps you resend emails with a consistent message.
To create a macro, enter a name and add actions such as a comment or description. Use placeholders like {{ticket.requester.firstname}} and {{ticket.publiccomments}} to personalize the message. Optionally, add tags for reporting purposes. This macro will be used to bulk update the affected tickets and resend the notifications.
More related questions
How can I resend emails to customers in Zendesk?
To resend emails to your customers in Zendesk, you can use a combination of views, macros, and bulk updates. First, gather all the affected tickets by creating a view or using advanced search to identify tickets that didn't send messages. Then,…
What steps are involved in gathering affected tickets in Zendesk?
To gather affected tickets in Zendesk, you can create a view or use advanced search. When creating a view, add conditions such as ticket status and hours since creation to filter the tickets that didn't send messages. If you're unsure of the…
How can I bulk update tickets in Zendesk to resend emails?
Bulk updating tickets in Zendesk allows you to resend emails efficiently. Once you've created a view or used advanced search to gather affected tickets, select all the tickets in the view. You can update up to 100 tickets at a time. Click 'Edit…
What conditions should I use to create a view for affected tickets in Zendesk?
When creating a view for affected tickets in Zendesk, use conditions that help identify tickets that didn't send messages. If you know when the trigger was disabled, use conditions like 'Ticket: Status | Less than | Closed' and 'Ticket: Hours since…
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