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Reporting on Calls Received Per Talk Number in Zendesk

Learn how to create a report in Zendesk Explore to track calls received per Talk number. Easy steps for Professional or Enterprise users.

How can I report on calls received per Talk number in Zendesk?

Creating a report on calls received per Talk number in Zendesk is straightforward.

To get started, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. First, navigate to the reports icon in Zendesk Explore and click 'New report'. Select the dataset 'Talk > Talk - Calls' and start the report. Add the metric 'Calls > Calls' and apply it. Then, add the attribute 'Call > Call Talk number' to break down the calls by phone number. Finally, add 'Ticket > Ticket ID' to the rows section. This will generate a table of all Talk calls sorted by phone number. For more details, check theoriginal link.


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