Reporting on Calls Received Per Talk Number in Zendesk
How can I report on calls received per Talk number in Zendesk?
Creating a report on calls received per Talk number in Zendesk is straightforward.
To get started, you'll need Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. First, navigate to the reports icon in Zendesk Explore and click 'New report'. Select the dataset 'Talk > Talk - Calls' and start the report. Add the metric 'Calls > Calls' and apply it. Then, add the attribute 'Call > Call Talk number' to break down the calls by phone number. Finally, add 'Ticket > Ticket ID' to the rows section. This will generate a table of all Talk calls sorted by phone number. For more details, check theoriginal link.
More related questions
Why is the Ticket ID sometimes blank in my Zendesk call reports?
A blank Ticket ID in your Zendesk call reports indicates that a ticket wasn't created for that call. This can happen if a user abandons a call while in the queue, resulting in no ticket being generated. To investigate these calls, you can filter…
Can I display Talk numbers by nickname in Zendesk reports?
While Zendesk doesn't offer a default attribute for displaying Talk line nicknames, there's a workaround. You can create a Renamed set for the attribute 'Call Talk number'. This allows you to use nicknames in place of the native Talk number…
What do I need to create a call report in Zendesk Explore?
To create a call report in Zendesk Explore, you'll need a few essentials. Ensure you have Zendesk Explore Professional or Enterprise, along with Editor or Admin permissions. Additionally, a subscription to Zendesk Talk is required. With these in…
How can I filter calls by a specific Talk number in Zendesk reports?
Filtering calls by a specific Talk number in Zendesk reports is simple. Once you've generated your report, click on the 'Call Talk number' attribute. From there, you can choose the preferred number you want to filter by. This allows you to focus on…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
