Understanding Blank Ticket IDs in Zendesk Call Reports
Why is the Ticket ID sometimes blank in my Zendesk call reports?
A blank Ticket ID in your Zendesk call reports indicates that a ticket wasn't created for that call.
This can happen if a user abandons a call while in the queue, resulting in no ticket being generated. To investigate these calls, you can filter your report to show only those with a null Ticket ID and then slice the query by Call completion status. This will help you understand the context of these calls better.
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