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Understanding Blank Ticket IDs in Zendesk Call Reports

Discover why Ticket IDs might be blank in Zendesk call reports and how to filter and analyze these calls effectively.

Why is the Ticket ID sometimes blank in my Zendesk call reports?

A blank Ticket ID in your Zendesk call reports indicates that a ticket wasn't created for that call.

This can happen if a user abandons a call while in the queue, resulting in no ticket being generated. To investigate these calls, you can filter your report to show only those with a null Ticket ID and then slice the query by Call completion status. This will help you understand the context of these calls better.


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