Remove Chat Option in Zendesk Web Widget
Is it possible to remove the chat option in Zendesk's Web Widget?
Yes, it is possible to remove the chat option in Zendesk's Web Widget. This can be done by configuring the widget to focus on self-service features like autoreply and article recommendations.
To remove the chat option, access the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, toggle off Chat and toggle on Article Recommendations. This setup ensures that customers do not have the option to chat with an agent, streamlining the widget for self-service interactions.
More related questions
Can I set up a bot-only widget in Zendesk?
Yes, you can set up a bot-only widget in Zendesk. By configuring the Web Widget (Classic) to be self-service only, your customers will interact solely with autoreply, without the option to chat with an agent. To achieve this, go to the Admin…
How do I configure the Zendesk Web Widget for self-service?
Configuring the Zendesk Web Widget for self-service is straightforward. You can set it up so that customers only interact with autoreply, without the option to chat with an agent. To do this, navigate to the Admin Center, click on Channels in the…
Can I use AI-powered bots in Zendesk's Web Widget?
Yes, AI-powered bots can be used in Zendesk's Web Widget, but they are available on a trial basis. These AI agents can enhance your widget by providing automated responses and assistance to your customers. To explore this feature, you can configure…
What are the steps to enable article recommendations in Zendesk?
Enabling article recommendations in Zendesk is a great way to provide self-service options to your customers. This feature can be configured in the Web Widget (Classic). To enable article recommendations, go to the Admin Center, click on Channels…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
