Configure Zendesk Web Widget for Self-Service
How do I configure the Zendesk Web Widget for self-service?
Configuring the Zendesk Web Widget for self-service is straightforward. You can set it up so that customers only interact with autoreply, without the option to chat with an agent.
To do this, navigate to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Here, you need to toggle off Chat and toggle on Article Recommendations. This configuration ensures that the chat with an agent is not an option, focusing on self-service through autoreply. If you wish to allow support requests, enable the Contact form in your widget settings.
More related questions
Can I set up a bot-only widget in Zendesk?
Yes, you can set up a bot-only widget in Zendesk. By configuring the Web Widget (Classic) to be self-service only, your customers will interact solely with autoreply, without the option to chat with an agent. To achieve this, go to the Admin…
Can I use AI-powered bots in Zendesk's Web Widget?
Yes, AI-powered bots can be used in Zendesk's Web Widget, but they are available on a trial basis. These AI agents can enhance your widget by providing automated responses and assistance to your customers. To explore this feature, you can configure…
What are the steps to enable article recommendations in Zendesk?
Enabling article recommendations in Zendesk is a great way to provide self-service options to your customers. This feature can be configured in the Web Widget (Classic). To enable article recommendations, go to the Admin Center, click on Channels…
Is it possible to remove the chat option in Zendesk's Web Widget?
Yes, it is possible to remove the chat option in Zendesk's Web Widget. This can be done by configuring the widget to focus on self-service features like autoreply and article recommendations. To remove the chat option, access the Admin Center,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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