How to Set Up a Bot-Only Widget in Zendesk
Can I set up a bot-only widget in Zendesk?
Yes, you can set up a bot-only widget in Zendesk. By configuring the Web Widget (Classic) to be self-service only, your customers will interact solely with autoreply, without the option to chat with an agent.
To achieve this, go to the Admin Center, click on Channels in the sidebar, and select Classic > Web Widget. Then, toggle off Chat and toggle on Article Recommendations. This setup removes the option to chat with an agent, focusing on autoreply. If you want customers to submit support requests, you can enable the Contact form in your widget settings. For more details, check out the article on enabling article recommendations in Web Widget (Classic).
More related questions
How do I configure the Zendesk Web Widget for self-service?
Configuring the Zendesk Web Widget for self-service is straightforward. You can set it up so that customers only interact with autoreply, without the option to chat with an agent. To do this, navigate to the Admin Center, click on Channels in the…
Can I use AI-powered bots in Zendesk's Web Widget?
Yes, AI-powered bots can be used in Zendesk's Web Widget, but they are available on a trial basis. These AI agents can enhance your widget by providing automated responses and assistance to your customers. To explore this feature, you can configure…
What are the steps to enable article recommendations in Zendesk?
Enabling article recommendations in Zendesk is a great way to provide self-service options to your customers. This feature can be configured in the Web Widget (Classic). To enable article recommendations, go to the Admin Center, click on Channels…
Is it possible to remove the chat option in Zendesk's Web Widget?
Yes, it is possible to remove the chat option in Zendesk's Web Widget. This can be done by configuring the widget to focus on self-service features like autoreply and article recommendations. To remove the chat option, access the Admin Center,…
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