Registering for A2P 10DLC with Zendesk Sell
What is A2P 10DLC and how do I register my Sell number?
A2P 10DLC is a system for registering your business phone numbers to send SMS messages in the US. From July 5, 2023, US carriers require registration to avoid blocking or filtering messages. To register your Sell number, follow the guidelines provided by Zendesk to ensure compliance and uninterrupted messaging.
More related questions
How do I activate Sell Voice in Zendesk?
Activating Sell Voice allows you to call leads and contacts directly from Zendesk Sell. To get started, ensure you have the necessary plan that includes Sell Voice. Once activated, you can make calls directly from your computer or mobile device,…
Can I display my business name on outbound calls with Sell Voice?
Currently, Zendesk Sell Voice does not support CNAM, which means your business name won't display on outbound calls. Instead, the recipient will see your phone number. This feature is not available at the moment, but you can stay updated with any…
How can I log and delete calls in Zendesk Sell?
In Zendesk Sell, you can easily log calls to keep track of your interactions with leads and contacts. If needed, you can also delete logged calls. This feature helps maintain an organized record of your communications. For more information, refer…
How do I set up voicemail in Zendesk Sell Voice?
Voicemail in Zendesk Sell Voice is available through the Voicemail EAP (Early Access Program). To set it up, you need to sign up for the EAP. Once enrolled, you can configure voicemail settings to ensure you never miss important messages from your…
Can I add participants to a conference call in Sell Voice?
Yes, you can add participants to a conference call in Sell Voice, but this feature is currently available only through the Conference Calling EAP. To access this feature, sign up for the EAP and follow the instructions to add multiple participants…
What are the best practices for recording calls in Sell Voice?
When recording calls in Zendesk Sell Voice, it's crucial to comply with applicable laws and regulations. Ensure you have the necessary consent from all parties involved in the call. Familiarize yourself with local laws to avoid any legal issues…
How do I use Sell Voice reports to track sales activity?
Sell Voice reports provide insights into your sales agents' activity and customer interactions. By analyzing these reports, you can gauge the effectiveness of your communication strategies and make informed decisions to improve sales performance.
How can I port my existing number to Sell Voice?
You can port an existing number to Sell Voice, allowing you to continue using your current number with Zendesk's services. However, note that Zendesk does not support porting toll-free numbers at this time. Follow the porting process outlined by…
What should I do if I encounter problems with Sell Voice?
If you experience issues with Sell Voice, remember that all calls are VOIP, and call quality can depend on your internet connection. Troubleshoot by checking your network settings and ensuring a stable connection. For persistent issues, consult…
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