Adding Participants to Conference Calls in Sell Voice
How can I add participants to a conference call in Sell Voice?
Adding participants to a conference call in Sell Voice is possible through the Conference Calling EAP. As the host, you can include additional participants to a call to help answer questions or resolve issues. To add someone, click the Voice icon, then use the in-call toolbar to click 'Add to call'. You can search for and select a predefined number or start typing a name to find a contact.
Once added, you have options to manage participants, such as putting a caller on hold or disconnecting them. The entire conversation is recorded, and when the call is complete, a call summary screen is displayed for both Sell users involved.
More related questions
How do I make calls using Zendesk Sell Voice?
Making calls with Zendesk Sell Voice is straightforward and available on all plans. To start, click the Voice icon in the top right corner of any page and begin typing the name of a user or company. You'll see matches for the text anywhere it…
Can I receive inbound calls with Zendesk Sell Voice?
Yes, you can receive inbound calls with Zendesk Sell Voice. When someone calls your Voice phone number while you're using Sell, you are notified in your Sell window. If you don’t answer, your computer is off, or you click to transfer the call, it…
What is the process for setting up an auto dialer in Sell Voice?
Setting up an auto dialer, or call list, in Sell Voice allows you to call contacts or leads in succession automatically. This feature is only available on the two highest Sell plans. To create a call list, you need to configure it in the settings,…
How do I use text messaging (SMS) in Zendesk Sell Voice?
Text messaging (SMS) in Zendesk Sell Voice is a quick and effective way to communicate with prospects and customers. You can send and receive texts using your existing Voice number without additional setup. To send a text, navigate to a lead or…
What is the Call Summary page in Zendesk Sell Voice?
The Call Summary page in Zendesk Sell Voice appears after each call, allowing you to record the call outcome and add notes. You can also create tasks, such as reminders, to follow up on the call. This feature helps keep track of important details…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
