Redirect Calls When Agents Are Offline
How can I redirect calls to another number when all my agents are offline?
You can redirect calls to another number when all your agents are offline by setting up an overflow number. This ensures that calls are not missed even when voicemail is disabled.
To set this up, you need to configure your Zendesk Talk settings to redirect unanswered calls to a designated overflow number. This is particularly useful for after-hours routing, ensuring that your customers can still reach someone even when your team is unavailable. For more detailed instructions, you can refer to the originalZendesk help article.
More related questions
What happens to calls when voicemail is disabled and agents are offline?
When voicemail is disabled and all agents are offline, calls can be redirected to an overflow number. This prevents missed calls. By setting up an overflow number in Zendesk Talk, you ensure that calls are forwarded to another number, allowing…
Why should I use an overflow number in Zendesk Talk?
Using an overflow number in Zendesk Talk ensures that calls are not missed when agents are offline or voicemail is disabled. An overflow number acts as a backup, redirecting calls to another line when your primary agents are unavailable. This is…
How do I manage overflow calls in Zendesk Talk?
Managing overflow calls in Zendesk Talk involves setting up call routing to an overflow number when agents are unavailable. To manage overflow calls effectively, configure your Zendesk Talk settings to redirect calls to a designated overflow…
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