Benefits of Using Overflow Numbers in Zendesk
Learn why using an overflow number in Zendesk Talk is beneficial. Ensure calls are answered even when agents are offline.
Why should I use an overflow number in Zendesk Talk?
Using an overflow number in Zendesk Talk ensures that calls are not missed when agents are offline or voicemail is disabled.
An overflow number acts as a backup, redirecting calls to another line when your primary agents are unavailable. This is particularly useful for after-hours support or during peak times when all agents are busy. It helps maintain a seamless customer experience by ensuring that someone is always available to take calls.
More related questions
How can I redirect calls to another number when all my agents are offline?
You can redirect calls to another number when all your agents are offline by setting up an overflow number. This ensures that calls are not missed even when voicemail is disabled. To set this up, you need to configure your Zendesk Talk settings to…
What happens to calls when voicemail is disabled and agents are offline?
When voicemail is disabled and all agents are offline, calls can be redirected to an overflow number. This prevents missed calls. By setting up an overflow number in Zendesk Talk, you ensure that calls are forwarded to another number, allowing…
How do I manage overflow calls in Zendesk Talk?
Managing overflow calls in Zendesk Talk involves setting up call routing to an overflow number when agents are unavailable. To manage overflow calls effectively, configure your Zendesk Talk settings to redirect calls to a designated overflow…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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